Refunds & Exchange Policy

Policy for Refunds and Exchanges Your item must be unused and in the same condition that you received it. The item must be in the original packaging. To complete your return, we require a receipt or proof of purchase Only regular priced items may be refunded, sale items cannot be refunded. If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Cancellations: If you cancel your order before the General Plantation product is fulfilled, we will charge a 4% transaction fee. Once the item has been fulfilled but not delivered yet, the order cannot be cancelled. The refund will be paid within 30 working days.

Refunds: We will refund your money after we have received the product back at one of our warehouses or associated charities. The refund will be sent to the card or in the account that you have used to purchase it. The refund will be paid within 30 working days. If the purchase was made via POS, the refund will be processed via bank transfer and no cash transactions will be processed for refunds.

We reserve the right to update and revise these terms at any time.

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